Refund policy

We will gladly accept any returns within the guidelines listed below for STORE CREDIT ONLY. Return items must be postmarked within 7 days from the date of receipt your order. Once your return is processed, you will have an online store credit emailed to you, and it may be used anytime!

 

Return Guidelines

• All return items must be unworn, unwashed, and in new condition.
• All returns must have the original packaging.
• Clearance and sale items are FINAL. NO RETURNS WILL BE ACCEPTED.
• The customer is responsible for all return shipping costs. 
• The original shipping is non-refundable.
• Please allow 5-7 business days to process your return once it has been received. 

If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. 

 

Shipping
To return your product, please contact us at welove@favesbyjenna.com with the following information:

• Full name and phone number
  
• Reason for the return/exchange
  
• Photo of the item(s)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

Each item is photographed to its very best to display accurate colors, measurements, and patterns. Please be aware that various computers/mobile devices have different color display profiles. Items with slight variances will not be considered defective.